Privacy & Cookie Policy
Privacy & Cookie Policy
Last updated: 9th June 2026
This policy explains how West Automotive Ltd collects, uses and protects the personal information you provide when you use our website or contact us. We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
West Automotive Ltd (trading as West Auto) is the data controller responsible for your personal information.
West Automotive Ltd
Registered company number: 09713010
4 Crispin Court, Newbiggin Lane, Westerhope, Newcastle upon Tyne, NE5 1BF
Email:
Phone: 0191 271 1605
Information We Collect
We only collect the information we need to respond to your enquiry and provide our services. When you contact us through our website forms, by phone or by email, we may collect:
- Your name.
- Your email address.
- Your phone number.
- Details of your vehicle and your enquiry or the work you require.
We do not collect or store payment card details through this website.
How We Use Your Information
We use the information you provide to:
- Respond to your enquiry or callback request.
- Arrange and carry out the services you ask us to provide.
- Contact you about your vehicle or booking.
- Keep records of work carried out, as required for our business.
Legal Basis for Processing
We process your personal information on the basis of your consent when you submit an enquiry, and on the basis of our legitimate interests in responding to enquiries and operating our garage. Where we carry out work for you, we process your information to perform our contract with you. We process analytics information only where you have given consent through our cookie banner.
Who We Share Your Information With
We do not sell your personal information. We use a small number of trusted third-party providers to operate our website and respond to you:
- Resend – processes the emails generated by our website contact and callback forms so your enquiry reaches us.
- Vercel – hosts our website.
- Fathom Analytics – provides privacy-friendly, cookieless website analytics.
- Google – provides Google Analytics and the embedded Google Map on our contact page.
These providers act on our behalf and are only permitted to use your information as necessary to provide their service.
Cookies and Analytics
Cookies are small files stored on your device that help websites work and understand how they are used.
We use Fathom Analytics to understand how visitors use our site. Fathom is privacy-friendly and does not use cookies or collect personal data.
We also use Google Analytics (GA4) to help us measure and improve our website. Google Analytics sets cookies to collect information about how you use the site. You can control or block cookies through our cookie banner and through your browser settings; blocking cookies may affect how parts of the site function.
Our contact page includes an embedded Google Map. When this loads, Google may set cookies in line with its own privacy policy.
Our website also stores a small record of your cookie choice on your device so we can remember your preference.
How Long We Keep Your Information
We keep your information only for as long as necessary to respond to your enquiry, provide our services, and meet our legal and business record-keeping obligations. Enquiry information is generally kept for no longer than [CONFIRM: retention period, e.g. 24 months] unless we have an ongoing relationship or a legal reason to retain it longer.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your information in certain circumstances.
- Object to or restrict how we use your information.
- Withdraw your consent at any time.
To exercise any of these rights, please contact us at .
Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
